FAQ

Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, Contact Us and we’ll be happy to help.

Do you have Guarantee?

We guarantee that all contact lenses will be shipped free of any manufacturer defects and will be packaged and sealed in the manufacturer's original sterile vials and box. Lenses from all manufacturers may vary in opacity and color from time to time and BeautyFashionQ8.com cannot guarantee that the opacity of the lenses will not change in time or between the manufacturers' manufacturing cycles or lot numbers.

How many days does the shipping take?

We can ship to virtually any address in the world except Syria, Israel, Iraq, Afghanistan and Palestine as most of shipping companies does not ship to these countries. All of our shipping options include tracking and ship within 3 to 5 Business Days except for International and Kuwait national Holidays. The Shipping Fees depending on your location and will be calculation at checkout.

KUWAIT Deliveries
All KUWAIT deliveries take 24 HOURS Business Days 

GCC Shipping
We offer delivery to all GCC countries: Qatar, Oman, Saudi Arabia, UAE and Bahrain
DHL Priority 1-3 Business Days (Oman and Saudi Arabia)  (includes tracking)
DHL Priority 1-3 Business Days (UAE,Bahrain and Qatar)  (includes tracking)

Lebanon and Jordan Shipping
DHL Shipping Priority 3-4 Business Days (includes tracking)

 

USA Shipping
DHL Priority 3-5 Business Days (includes tracking)

UK Shipping
DHL 2-4 Business Days  (includes tracking)

Europe Shipping
DHL Priority 3-5 Business Days (includes tracking)

IMPORTANT NOTE: Please track your packages. Beauty Fashion Q8 is not responsible for lost or stolen shipments. The package or a notice of attempted delivery may/will be left at your front door by the delivery courier if no one is home to receive it. We have no control over what happens to your package once the delivery courier delivers it. We do not replace or refund orders that are scanned "delivered" by DHL.
If your order is returned to us due to an incorrect or insufficient address, you are responsible for the original shipping cost. This amount will be deducted from your order.
Note: If there is a problem with your package delivery or tracking number, please contact DHL branches in your country directly using your Tracking number.

What is your return policy?

Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are final.

How can I cancel my order?

Order cancellation requests will be considered, but are not guaranteed. This is because we work around the clock to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.

Are your lenses United States Food and Drug Administration (FDA) approved?

Yes Anesthesia and Solotica all have undergone rigorous health and safety tests in the countries they have been manufactured in.
 

Let us know what you need and we’ll do our best to assist you.